Integrity
Well-known member
Hmm, I would totally accept it and resell but I honestly don't have space for 2 tanks to be delivered in the next week and then sitting on it until it sells..
Ouch, patience with shipping saves you money (freight company issues)
- Thread starter Integrity
- Start date
Users who are viewing this thread
Integrity
Well-known member
I feel I should say this ordeal has been with fiji cube. I posted innovative marine 30 day guarantee because I wanted to show a more beginner friendly policy.
I have no issues with IM just thought I'd post this because the title reads innovative marine now..
Well, I guess this post has been more of a learning experience for me, hopefully it can help people in the future making similar mistakes that I did. Please read the return policies carefully and more importantly be patient! I know I will in the future
I have no issues with IM just thought I'd post this because the title reads innovative marine now..
Well, I guess this post has been more of a learning experience for me, hopefully it can help people in the future making similar mistakes that I did. Please read the return policies carefully and more importantly be patient! I know I will in the future
Last edited:
AlienReefer
ReefReef
- Location
- CA
The flooring company used to charge everyone the same flat shipping cost and absorbed the rest. The rate can be higher if you are far from the manufacturer (like east coast to west coast). When I was quoting the freight costs for the flooring company, the liftgate and residential together costed like $100+. Then there is fuel surcharge. That's just how the freight companies make money. We usually tried to go with the ones with most competitive pricing, and they are still $300 a pallet.
Integrity
Well-known member
Ah OK that makes sense. Well, I'm ready for this whole situation to be over. Honestly fiji cube seems like a perfectly good company. If anything I guess it's the freight company I was disappointed with but even with that just seems like I was too impatient. Now after kind of coming to this realization this whole thread is kind of pointless. Kind of just makes me look dumb heh
Integrity
Well-known member
Thanks, in this case they are $830 tho heh
bluerider098
Euphellia Crazy
If this is Fiji Cube maybe you should edit the thread title so not too confuse people.
In Fiji Cubes defense they have done nothing wrong that I can see. They shipped the tank like they should have. This is all on the freight company IMO.
I hope you get it figured out.
In Fiji Cubes defense they have done nothing wrong that I can see. They shipped the tank like they should have. This is all on the freight company IMO.
I hope you get it figured out.
Last edited:
Reefhog
Well-known member
- Location
- Chicago, IL
I was confused by the title. I have nothing but good things to say about Inovative Marine. I bought a 150 gallon set up from IM and it came "To" Chicago "From" California. My rep (Omar) was in contact with me the whole way until it was delivered and then even followed up a few weeks later. I was so impressed with the tank quality and service that I ordered a second 50 gallon tank set up from them. Same great experience.
Integrity
Well-known member
I understand, I didn't add that in the title and am not able to edit it out, sorry. Please refer to post #22 in the thread. So far my only disappointment was really from a freight company
Call the freight company directly (use local number of where it's stuck not 1-800 number). I have to do this all the time when we receive freight orders for my business. Its probably sitting on a dock waiting for a "delivery appointment" but if you don't call them, you could wait forever before they call you.
andrewkw
Well-known member
Having a shipped item get stuck for a week would not effect who I do business with. I even had an amazon package yesterday say delivered but it never came. Guessing it will come today. This kind of stuff is just getting more and more common.
As for why it costs more to cancel then to ship, it probably costs a lot more to ship then you pay but when you purchase the tank they absorb some costs but when you return it not only would they not want to absorb that it's also going to cost them more to have it shipped back to them especially if it's made it almost the whole way to you.
As for why it costs more to cancel then to ship, it probably costs a lot more to ship then you pay but when you purchase the tank they absorb some costs but when you return it not only would they not want to absorb that it's also going to cost them more to have it shipped back to them especially if it's made it almost the whole way to you.
Humblefish
HF
- Location
- Wandering Nomad
I added it because I thought that would make it more clear which company you were airing grievances about. It looks like one of the other mods edited the title back to, “Ouch, be careful who you do business with”. We can just leave it that way, or add “Fiji Cube” to the title, or whatever you like… Sorry if I overstepped.
Jessican
Administrator
- Location
- New Braunfels, TX
I took IM out of the title once it was clear the complaint wasn’t about IM (I think we were all confused at first, I thought it was about IM as well), but I didn’t add Fiji Cube because I don’t think the complaint is really about them, either.
Humblefish
HF
- Location
- Wandering Nomad
I hear ya.I took IM out of the title once it was clear the complaint wasn’t about IM (I think we were all confused at first, I thought it was about IM as well), but I didn’t add Fiji Cube because I don’t think the complaint is really about them, either.
I was just thinking to myself that, “Ouch, be careful who you do business with” doesn’t provide any real info regarding the subject of this thread. Especially for someone who goes searching later and finds this thread. I guess the complaint is really about shipping/the freight company??
Jessican
Administrator
- Location
- New Braunfels, TX
That’s my take. @Integrity what would you like the title to say?
Integrity
Well-known member
How about "patience with shipping saves you money" or something..
Unfortunately it's all normal. It's how they make money. I think i paid 800 bucks freight delivery for a shipping rate of 1400 lbs. My first tank took over 2 weeks to get here from california to pennslyvania and mine sat in Lancaster pennslyvania for over 5 days while I waited. Tank came shattered anyway. Now, when it came to pick up the shattered the original company who I'm assuming paid the freight claim quoted my manufacturing 5 times the original amount to pick up the tank from my house.
Cda quoted me 3 months time from order last may. They were on time but I had to wait another six weeks to replace the damaged tank. I just got the new tank last Thursday.
Integrity
Well-known member
Id just like to say thank you to the forum. I know I can be ignorant on occasion with how things work in this hobby and you guys could have really made me feel dumb and tell me how wrong I was but you really just talked me through it and helped me understand. Thank you
Humblefish
HF
- Location
- Wandering Nomad
No worries. I think most here realize that there is a steep learning curve sometimes when it comes to this hobby. Take solace knowing that many of us have made many of these same mistakes. Just earlier during our time in the hobby. Hell, I still operate half-cocked most of the time. Thankfully I have a loving wife to keep me grounded in life and a great staff @Moderators to help me manage this forum.